Total Quality Management

Total Quality Management

Total quality management is a management system for a customer focused organization that involves all employee in continual improvement of all aspects of the organization. TQM uses strategy, data, and effective communication to integrate the quality principles into the culture and activities of the organization.

Principles Of TQM

  • Customer focused:Whatever you do for quality improvement, remember that ONLY customers determine the level of quality. Whatever you do to foster quality improvement, training employees, integrating quality into processes management, ONLY customers determine whether your efforts were worthwhile.
  • Total Employee Involvement:You must remove fear from work place, then empower employee... you provide the proper environment.
  • Process Centered:Fundamental part of TQM is to focus on process thinking.
  • Integrated system:All employee’s must know the business mission and vision.
  • Strategic and systematic approach:Strategic plan must integrate quality as core component.
  • Continual Improvement:Using analytical, quality tools, and creative thinking to become more efficient and effective.
  • Fact Based Decision Making:Decision making must be ONLY on data, not personal or situational thinking.
  • Communication:Communication strategy, method and timeliness must be well defined.

TQM Strategies

  • TQM elements approach:Take key business process and use TQM Tools to foster improvement. Use quality circles, statistical process control, taguchi method, and quality function deployment.
  • The guru approach:Use the guides of one of the leading quality thinker.
  • Organization model approach:The organization use benchmarking or MBNQA as model for excellence.
  • Japanese total quality approach:Companies pursue and use Deming’s Principle.

TQM is more on to deliver quality

  • Identify the key problem areas in the process and work on them until they approach zero-defect levels;
  • Train employees to use the new processes;
  • Develop effective measures of product and service quality;
  • Create incentives linked to quality goals;
  • Promote a zero-defect philosophy across all activities;
  • Encourage management to lead by example;
  • Develop feedback mechanisms to ensure continuous improvement

Benefits from TQM

TQM improves profitability by focusing on quality improvement and addressing associated challenges within an organization. TQM can be used to:

  • Increase productivity;
  • Lower scrap and rework costs;
  • Improve product reliability;
  • Decrease time-to-market cycles;
  • Decrease customer service problems;
  • Increase competitive advantage.

Let’s talk